Legal
Refund Policy
This Policy describes when and how you can request a refund for a LightESB-Camel purchase.
1. Before delivery
You may request a full refund at any time before your customized package download link is delivered to your contact email — no questions asked. This applies even if your payment has already been completed.
2. After delivery
Each package is built per customer with your registered company information. After the download link is delivered, refund requests are reviewed individually based on delivery status, material product defects, these Terms, applicable law, and Paddle's applicable buyer support and refund process. This Policy does not limit rights that cannot be limited by law.
3. Free trial
The 60-day free trial involves no payment, so no refund applies. The trial package expires automatically.
4. How to request a refund
Email us at nghxni@gmail.com with the email address used for the purchase, Paddle transaction ID, and approximate order date. Approved refunds are processed through Paddle back to your original payment method; the exact posting time depends on Paddle and your bank.
5. Cancellation
The Pro license is a one-time payment with no subscription and no auto-renewal, so there is no recurring payment to cancel. If a payment is refunded or reversed, the associated license and support end and you must stop using and delete the delivered package, subject to applicable law.
6. Paddle support and disputes
Paddle may provide first-line payment and refund support and may request order or delivery records. We will provide relevant records and follow the outcome required by Paddle and applicable law. Contacting us first may allow a delivery or product issue to be resolved faster.
7. Enterprise
Refund terms for Enterprise engagements are defined in the individual contract.